Kaulua

Refund and Cancellation Policy

Neil Warren AI Consulting · version 2026-11-09

Effective November 9, 2026.

This policy is part of the Terms of Service between you and Neil Warren AI Consulting. It explains when payments can be refunded and how to cancel.

Setup fee

If you cancel within 7 days of paying and before setup work has started, you get a full refund.
Once setup work has started (we have begun building or configuring your brain, crew links or office page), the setup fee is not refundable, because that work is done for you specifically.

3, 6 and 12-month contracts

First-term guarantee: if you cancel within 14 days of the start of your first contract, you get a full refund of that contract payment. The setup fee follows the setup rules above.
After the first 14 days, or on any renewal term, contract payments are not refundable for the remaining months, and your access continues until the end of the paid term.
If we end the Service without cause, or remove something central to your plan and you cancel because of it, we refund the unused full months of your current term.
A renewal paid early starts the day after your current term ends. If you cancel a renewal before it starts, you get a full refund of that renewal.

Taxes and fees

Refunds include any Hawaiʻi general excise tax that was passed on for the refunded amount. Refunds go back to the original payment method through PayPal. Banks and card issuers can take several business days to show the refund.

How to cancel or ask for a refund

Use "Kāhea Neil" in your brain, email neilwarrenaiconsulting@gmail.com, or call 808-345-9570. Tell us the business name and what you want to cancel. We confirm cancellations and refunds in writing within 3 business days.

Disputes and chargebacks

Please contact us before disputing a payment with PayPal, your card issuer or Apple. Most issues can be fixed quickly. If a payment is disputed while we are working to resolve it, the Service for that term may be paused until the dispute closes.

When access ends

When a term ends without renewal, access continues for a 14-day grace period. After that the Service may be paused. Your data is kept for 90 days after the Service ends so you can renew or export it, as described in the Privacy Policy.